Contact Us

Last Updated: August 5, 2026

Thank you for visiting Ralizant. Our customer support team is available to assist with questions about products, sizing, orders, payments, shipping, tracking, returns, refunds, and other store-related matters.

Please use the contact information below to reach us. To help us review your request efficiently, please provide complete and accurate information.

How to Contact Us

Email
hello@ralizant.com

Phone
+1 610-936-4052

Website
https://www.ralizant.com/

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

Customer inquiries are reviewed during our published support hours. Messages received outside these hours, on Sundays, or on applicable holidays will be reviewed during the next available customer support period.

We aim to review and respond to customer inquiries as soon as reasonably possible during our published support hours.

Order Inquiries

For questions about an existing order, please include the following information:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or concern

Providing complete information can help us locate the order and review your request more efficiently.

Damaged, Defective, or Incorrect Items

If your inquiry concerns an item that arrived damaged, defective, or different from what you ordered, please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label where applicable

Please retain the product and its original packaging until we have reviewed the issue and provided further instructions.

Product and Sizing Questions

Customers may contact us before placing an order for assistance with available product information, sizing, colors, materials, care instructions, or product features.

Please include the product name or product-page link when asking about a specific item.

Customers should review the product description, available variants, product images, and product-specific sizing information before completing a purchase.

Shipping and Tracking Questions

After an order has shipped, tracking information will be sent to the email address associated with the order when tracking is available.

If you have a question about tracking or delivery, please include your order number and the applicable tracking number in your message.

Order processing, estimated delivery times, supported destinations, and tracking information are explained in our Shipping Policy.

Returns and Refunds

Customers must contact Ralizant before mailing a return.

Please do not send a product to our address without first receiving return authorization and the applicable return instructions.

Returns mailed without authorization or without following the provided instructions may be delayed, may not be identifiable, or may not be eligible for processing.

Return eligibility, return conditions, return shipping responsibility, refund processing, and other applicable requirements are explained in our Return & Refund Policy.

Payment and Billing Questions

For questions about payments, billing, declined transactions, pending authorizations, refunds, or charges, please include the applicable order number and a clear description of the issue.

For your security, do not send complete credit card or debit card numbers, card security codes, payment-account passwords, or other sensitive authentication information by email.

Additional information about accepted payment methods, payment verification, currencies, pending authorizations, and refunds is available in our Payment Policy.

Business Information

Store Name
Ralizant

Business Type
Independently operated online retail store

Primary Product Categories
Clothing, bags, and related fashion accessories

Business, Contact, and Authorized Return Address
8 Burke Ave, Conshohocken, PA 19428, United States

This address is not a public retail store, showroom, warehouse open to the public, or walk-in customer service location.

Customers must contact us and receive return authorization and the applicable return instructions before mailing any return to this address.

Additional Information

For more information about purchasing from Ralizant, please review our About Us page, Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, Terms of Service, FAQ, and Size Guide.