Payment Terms
Last Updated: August 5, 2026
At Ralizant, we aim to provide a secure and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, how pricing and currency are displayed, and how payment-related issues are handled.
This policy applies to purchases made through our official website at https://www.ralizant.com/.
Accepted Payment Methods
Ralizant currently accepts the following payment methods where available during checkout:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
The payment methods available to an individual customer may vary depending on location, device, browser, order details, payment-provider availability, and checkout settings.
A payment method must be successfully authorized before an order can proceed to processing.
Currency and Pricing
Product prices and the applicable payment currency are displayed on our website and during checkout. The final currency, item prices, discounts, taxes, and order total shown at checkout are the amounts submitted for payment.
Available display or checkout currencies may vary depending on the customer’s location and our applicable Shopify Markets settings.
If the currency charged differs from the billing currency associated with your payment method, your bank, card issuer, PayPal, or other payment provider may apply its own exchange rate, currency conversion fee, or international transaction fee.
Currency conversion rates and payment-provider fees are determined by the applicable financial institution or payment provider and are not controlled by Ralizant.
Shipping Charges and Taxes
Free Standard Shipping is available for all supported destinations shown during checkout.
Applicable sales tax, use tax, value-added tax, or other government-required charges may be calculated and displayed during checkout based on the order, shipping destination, and applicable legal requirements.
Customers can review the complete order total before submitting payment.
Payment Processing and Security
Payments are securely processed through Shopify and applicable third-party payment providers.
Ralizant does not directly store complete credit card or debit card numbers on its website.
When an order is submitted, the selected payment provider may request authorization from the customer’s bank, card issuer, PayPal account, digital wallet, or other applicable payment method.
Submitting an order does not guarantee that payment authorization will be approved. An order will not begin processing unless payment has been successfully authorized.
Payment Verification and Fraud Prevention
To protect customers and reduce unauthorized transactions, orders may be subject to payment authorization, billing-address verification, shipping-address review, and applicable fraud-prevention checks.
An order may be delayed, placed on hold, or canceled if:
- Payment authorization cannot be completed.
- Billing or payment information is incomplete or inaccurate.
- The billing and shipping information requires additional review.
- The payment provider requests additional verification.
- The transaction presents indicators of unauthorized or fraudulent activity.
When reasonably possible, we may contact the customer using the email address or telephone number associated with the order to request clarification or additional information.
If requested verification information is not provided, the order may be canceled and any applicable payment authorization may be released or refunded.
Failed or Declined Payments
If a payment is declined, customers should confirm that the payment details, billing address, expiration date, security code, and available funds are correct.
Customers may also contact their bank, card issuer, PayPal, digital-wallet provider, or other payment provider for additional information about a declined transaction.
Ralizant may not receive the specific reason why a financial institution or payment provider declined a payment.
A declined payment does not create a completed order unless another payment attempt is successfully authorized and an order confirmation is issued.
Pending Payment Authorizations
After a payment attempt, a bank or payment provider may temporarily display a pending authorization or payment hold.
A pending authorization does not always represent a completed or final charge. The timing for releasing an unsuccessful, canceled, or expired authorization is determined by the customer’s bank or payment provider.
If a pending authorization remains visible, customers should contact their financial institution or payment provider for additional information.
Order Confirmation
After an order and payment have been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
Customers should review the confirmation carefully and contact us promptly if the shipping address, product selection, quantity, or other order information is incorrect.
An order confirmation acknowledges receipt of the order. It does not guarantee immediate shipment or delivery by a specific date.
Orders remain subject to payment verification, order review, product availability, and the processing terms stated in our Shipping Policy.
Discounts and Promotional Offers
Any discount, promotional code, or special offer must be valid and successfully applied during checkout to affect the final order total.
Unless otherwise stated in the applicable offer, discounts cannot be applied retroactively after an order has been completed.
Promotional offers may be subject to disclosed expiration dates, product exclusions, minimum purchase requirements, customer eligibility requirements, usage limits, or other applicable conditions.
Refunds
Approved refunds are issued to the original payment method used for the applicable order.
For an eligible returned product, Ralizant reviews and issues the approved refund within 1–3 business days after the return has been received and inspected.
If an approved refund does not require a physical return, the refund will be issued after the request has been reviewed and approved.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Ralizant does not control the processing or posting time required by a customer’s bank, card issuer, PayPal, or other payment provider after a refund has been issued.
Refund eligibility, return conditions, return shipping responsibility, and other applicable requirements are explained in our Return & Refund Policy.
Incorrect or Unauthorized Charges
If you believe you were charged incorrectly or notice a transaction you do not recognize, please contact us promptly with the relevant order information.
We may request the order number, transaction date, charged amount, customer name, and other information reasonably required to locate and review the transaction.
Customers should not send complete payment card numbers, card security codes, payment-account passwords, or other sensitive authentication information by email.
Contacting Ralizant does not limit any rights customers may have through their bank, card issuer, PayPal, payment provider, or applicable law.
Contact Information
For questions about payments, billing, refunds, or order transactions, please contact us using the information below.
Store Name
Ralizant
Website
https://www.ralizant.com/
Email
hello@ralizant.com
Phone
+1 610-936-4052
Business and Contact Address
8 Burke Ave, Conshohocken, PA 19428, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed
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