Refund policy

Last Updated: August 5, 2026

At Ralizant, we aim to provide customers with a clear, fair, and practical return process. This Return & Refund Policy explains the return window, eligibility requirements, return authorization process, return shipping responsibility, refund procedures, and other conditions that apply to purchases made through our official website.

This policy applies to orders placed through https://www.ralizant.com/.

30-Day Return Window

Customers may request a return within 30 days after the applicable order is delivered.

The return request must be submitted to Ralizant within the 30-day return window. Requests submitted after this period may not be eligible for approval.

Submitting a return request does not automatically guarantee that the return or refund will be approved. All returns remain subject to the eligibility conditions and inspection process described in this policy.

Return Eligibility

To qualify for a standard return, an item must generally be:

• Unworn, unused, and unwashed
• In the same condition in which it was received
• Free from stains, odors, damage, alterations, or signs of use
• Returned with the original tags attached where applicable
• Returned in the original packaging where applicable
• Accompanied by the order number or other acceptable proof of purchase

Returned items will be inspected after they are delivered to the authorized return address.

Items that do not meet the applicable return requirements may be refused or may not qualify for a full refund.

These standard return conditions do not prevent customers from reporting an item that was damaged, defective, or incorrect when delivered.

How to Request a Return

To request a return, contact us at hello@ralizant.com within 30 days after delivery.

Please include the following information:

• Your full name
• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return request

After reviewing your request, we will provide the applicable return authorization, confirm the return address, and send the relevant mailing instructions.

Please do not mail a return before receiving authorization and return instructions from Ralizant.

Returns sent without prior authorization, sent to an incorrect address, or mailed without following the provided instructions may be delayed, may not be identifiable, or may not be accepted.

Return Method

Authorized returns are accepted by mail only.

We do not accept in-person or walk-in returns.

Unless Ralizant provides a prepaid return label or different instructions, customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return and any applicable refund have been completed.

Ralizant is not responsible for unauthorized returns or customer-arranged return packages that are lost, misdirected, or damaged before being delivered to the authorized return address.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Standard Returns

For standard returns, including a change of preference, an incorrect size or color selection, or no longer wanting the product, the customer is responsible for the return shipping cost.

Return shipping costs paid by the customer for a standard return are not reimbursed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, Ralizant will provide the applicable return shipping arrangement or another appropriate resolution after reviewing the issue.

Depending on the circumstances and product availability, the resolution may include a replacement, an approved refund, or another appropriate solution.

Customers will not be required to pay a restocking fee for an eligible damaged, defective, or incorrect-item claim.

Reporting a Damaged, Defective, or Incorrect Item

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or incorrect.

The request should be submitted within the applicable 30-day return window and should include:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label where applicable

Please retain the item and its original packaging until we have reviewed the request and provided further instructions.

Do not dispose of, alter, repair, wash, use, or return the affected item before receiving instructions from Ralizant, unless doing so is reasonably necessary for safety.

Missing Items

If an item appears to be missing from your delivered order, please contact us with your order number, a description of the missing item, and photographs of the package and shipping label where available.

We may review the order record, shipment information, package condition, product availability, and other relevant details before providing a replacement, refund, or other applicable resolution.

Non-Returnable Items

The following items or returns may not be eligible for return:

• Items clearly marked as Final Sale or non-returnable on the product page before purchase
• Items returned after the applicable 30-day return window
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items with stains, odors, signs of use, or missing parts
• Items missing original tags or required packaging where applicable
• Items returned without prior authorization or without following the provided return instructions
• Items that cannot be matched to a valid Ralizant order or acceptable proof of purchase

A discount or promotional price does not automatically make an item Final Sale. An item will be treated as Final Sale or non-returnable only when that condition is clearly disclosed on the applicable product page before purchase.

A Final Sale or non-returnable designation does not prevent a customer from contacting us about an item that arrived damaged, defective, incorrect, or materially different from the applicable product description.

Exchanges

Ralizant does not guarantee direct exchanges for every product, size, color, or style.

For a standard size, color, or style change, the recommended process is to return the eligible item in accordance with this policy and place a new order for the preferred item.

Product availability may change, and placing a replacement order does not guarantee that a particular item or variant will remain available.

For a damaged, defective, or incorrect item, please contact us before placing another order so that we can review the issue and provide the applicable resolution.

Order Cancellations and Return Eligibility

Once an order has entered processing or shipment, we may not be able to cancel or modify it.

If an order cannot be canceled before shipment, the customer may request a return after delivery, subject to the requirements of this policy.

Refusing delivery or returning a package to the sender without prior authorization does not automatically qualify the order for a refund.

Return Inspection

After an authorized return is delivered, Ralizant will inspect the item to determine whether it meets the requirements of this policy.

The inspection may include reviewing:

• The condition of the item
• Original tags and packaging where applicable
• Order and purchase information
• Return authorization details
• The stated reason for the return
• Any reported damage, defect, or order error

If additional information is reasonably required to complete the review, we may contact the customer using the contact details associated with the order.

Receiving a returned item does not automatically mean that the return or refund has been approved.

Refund Processing

After an eligible return is received and inspected, Ralizant reviews and issues the approved refund within 1–3 business days.

Approved refunds are issued to the original payment method used for the order.

The refund amount will generally reflect the amount actually paid for the approved returned item after applicable discounts.

If an approved refund does not require a physical return, the refund will be issued after the request has been reviewed and approved.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Ralizant does not control the processing or posting time required by a bank, card issuer, PayPal, or other payment provider after a refund has been issued.

Refunds to the Original Payment Method

Refunds are issued to the original payment method whenever technically possible.

We do not normally issue refunds to a different card, bank account, PayPal account, digital wallet, or other payment method selected after the original purchase.

If the original payment method is no longer available, the customer should contact the applicable bank, card issuer, PayPal, or payment provider for assistance after the refund has been issued.

Free Standard Shipping and Refunds

Ralizant provides Free Standard Shipping for all supported destinations shown during checkout.

Because no standard outbound shipping charge is collected for eligible orders, no standard outbound shipping charge is deducted from an approved product refund.

For a standard return, any return shipping cost paid by the customer remains the customer’s responsibility and is not included in the refund.

Restocking Fee

Ralizant does not charge a restocking fee for eligible returns.

A customer-paid return shipping cost is not a restocking fee.

Unauthorized or Unidentifiable Returns

A package mailed without prior return authorization may not contain sufficient information for us to identify the customer, order, or reason for return.

Unauthorized or unidentifiable returns may be delayed, refused, or returned to the sender where reasonably possible.

Ralizant is not responsible for delays or losses caused by mailing a return without following the provided authorization and return instructions.

Return Address and Authorization

Ralizant’s business address is also used for authorized returns.

Customers must contact us and receive return authorization and the applicable return instructions before mailing any item.

Business, Contact, and Authorized Return Address
8 Burke Ave, Conshohocken, PA 19428, United States

This address is not a public retail store, showroom, warehouse open to the public, or walk-in customer service location.

In-person returns are not accepted.

Receiving return authorization does not mean that a refund has already been approved. Refund eligibility is determined after the returned item has been received and inspected.

International Returns

Customers located outside the United States must also contact us before mailing a return and follow the provided return instructions.

For standard international returns, the customer is responsible for the applicable return shipping costs and any carrier, customs, brokerage, or other return-related charges unless the return is caused by a damaged, defective, or incorrect item and Ralizant provides a different arrangement.

Customers should not send a return with unpaid postage, cash-on-delivery charges, or unexpected duties or fees unless Ralizant has approved that arrangement in writing.

Ralizant is not responsible for return packages delayed or rejected because of incomplete customs documentation, unpaid charges, or failure to follow the provided return instructions.

Payment Disputes

If you have a question about a return, refund, or charge, please contact Ralizant so that we can review the issue.

Customers should not send complete credit card numbers, card security codes, payment-account passwords, or other sensitive authentication information by email.

Contacting Ralizant does not limit any rights customers may have through their bank, card issuer, PayPal, payment provider, or applicable law.

Policy Updates

We may update this Return & Refund Policy when necessary to reflect changes to our operations, legal obligations, or store procedures.

The version published on this page at the time of purchase will generally apply to the applicable order, except where a change is required by law or provides greater protection to the customer.

Contact Information

For questions about return eligibility, damaged or incorrect items, return authorization, exchanges, or refunds, please contact us.

Store Name
Ralizant

Website
https://www.ralizant.com/

Email
hello@ralizant.com

Phone
+1 610-936-4052

Business, Contact, and Authorized Return Address
8 Burke Ave, Conshohocken, PA 19428, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

For additional information, please review our Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, Contact Us page.