Shipping policy

Last Updated: August 5, 2026

Thank you for shopping with Ralizant. This Shipping Policy explains how orders placed through our official website are reviewed, processed, shipped, tracked, and delivered.

This policy applies to orders placed through https://www.ralizant.com/.

Please review this policy before placing an order. Information about return eligibility, return shipping responsibility, and refunds is available in our Return & Refund Policy.

Order Processing Time

Orders are reviewed and processed after payment has been successfully authorized.

Our standard order processing time is 1–3 business days.

Processing may include payment verification, order review, address review, product preparation, packaging, and transfer of the package to the applicable shipping or logistics provider.

An order confirmation confirms that we received the order request. It does not mean that the order has already been processed or shipped.

A separate shipping confirmation will be sent after the order has been dispatched and tracking information is available.

If an unexpected issue prevents us from processing an order within the stated timeframe, we will contact the customer using the email address associated with the order.

Business Days

For order processing purposes, business days are Monday through Saturday, excluding U.S. federal holidays.

Orders are not normally processed on Sundays or U.S. federal holidays.

Orders received on a Sunday or U.S. federal holiday begin processing on the next business day.

Ralizant has not established a separate daily order cut-off time. Processing is therefore calculated according to the order date, successful payment authorization, and the business-day schedule stated above.

Shipping Destinations

Ralizant ships to the United States and other supported international destinations available during checkout.

The countries and regions available for delivery are determined by our current Shopify Markets, shipping, carrier, and checkout settings.

If a country, region, or address cannot be selected or accepted during checkout, we may not currently be able to ship to that destination.

Availability for P.O. boxes, APO/FPO addresses, U.S. territories, remote areas, military addresses, and other special address types may depend on the destination and the applicable shipping provider.

Customers should confirm that their complete address is accepted during checkout before submitting an order.

Estimated Shipping Time

After an order has been processed and transferred to the applicable shipping provider, the estimated shipping transit time is 6–9 business days for all supported destinations.

The shipping transit period begins after processing is complete and the package has been dispatched.

Shipping transit time does not include the 1–3 business days required for order processing.

Estimated Total Delivery Time

Total delivery time is calculated as follows:

Order Processing Time + Shipping Transit Time = Estimated Total Delivery Time

  • Order processing time: 1–3 business days
  • Estimated shipping transit time: 6–9 business days
  • Estimated total delivery time: 7–12 business days

Delivery estimates are calculated using business days and do not include Sundays or applicable holidays.

Delivery times are reasonable estimates and are not guaranteed arrival dates.

A shipping estimate does not constitute a promise that an order will arrive on a particular calendar date.

Shipping Cost

Ralizant provides Free Standard Shipping for all supported destinations shown during checkout.

No standard shipping charge will be added when Free Standard Shipping is displayed for the applicable order and destination.

Customers can review the complete order total, including any applicable taxes or other charges collected by Ralizant, before submitting payment.

Customer-paid return shipping for a standard return is separate from outbound Free Standard Shipping and is explained in our Return & Refund Policy.

International Shipping

International shipping is available only to destinations supported and displayed during checkout.

International shipments may require customs processing, local-carrier handling, or review by destination-country authorities.

Customs inspections, local delivery procedures, destination-country holidays, transportation disruptions, or other international processing requirements may affect delivery.

Ralizant does not control customs clearance procedures, government inspections, or delays caused by destination-country authorities or local delivery providers.

Customers should review the complete order total and available shipping information during checkout before submitting an international order.

Shipping Confirmation and Tracking

After an order has shipped, a shipping confirmation will be sent to the email address associated with the order.

The shipping confirmation will include a tracking number or tracking link when tracking is available.

Tracking information may not appear immediately after shipment. The shipping provider may require additional time to receive, scan, and update the package in its tracking system.

A shipping confirmation means that the order has been dispatched or transferred to the applicable shipping provider. It does not guarantee delivery on a specific date.

Customers are responsible for monitoring the tracking information and contacting us if a meaningful delivery issue occurs.

Shipping Providers and Fulfillment

Orders may be handled by shipping carriers, logistics providers, fulfillment service providers, or other delivery partners depending on the product, destination, and applicable shipping arrangement.

The carrier and tracking format may vary between orders.

Ralizant does not represent that every order is shipped through the same carrier, from the same location, or through a public Ralizant warehouse.

Our business address should not be interpreted as a public warehouse, retail store, or customer pickup location.

Accurate Shipping Information

Customers are responsible for providing complete and accurate contact and shipping information during checkout.

Please review the following information before submitting an order:

  • Full recipient name
  • Street address
  • Apartment, suite, unit, building, or floor number where applicable
  • City
  • State, province, or region
  • ZIP code or postal code
  • Country
  • Telephone number
  • Email address

Incomplete or inaccurate shipping information may result in processing delays, unsuccessful delivery, misdelivery, customs issues, or the package being returned.

Ralizant is not responsible for delivery problems caused solely by inaccurate or incomplete information submitted by the customer.

Address Changes

If you notice an address error after submitting an order, contact us at hello@ralizant.com as soon as possible.

Please include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The complete original shipping address
  • The complete corrected shipping address

We will review the request, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

For security and fraud-prevention purposes, a significant shipping-address change may require additional verification.

If an address cannot be changed safely, the order may need to be canceled where cancellation remains possible. The customer may then place a new order using the correct information.

Shipping Delays

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier service interruptions
  • Severe weather or natural events
  • Public holidays
  • Customs processing
  • High carrier volume
  • Remote or restricted delivery areas
  • Incomplete or inaccurate shipping information
  • Payment, address, or security verification
  • Government actions
  • Transportation interruptions
  • Local delivery-provider delays
  • Other unexpected logistics events

A delay does not automatically mean that a package is lost.

If tracking shows no meaningful update for an extended period, please contact us with the order number and tracking information so that we can review the shipment.

Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • The shipping address shown on the order confirmation
  • Your mailbox
  • Your front door, porch, garage, side entrance, or other delivery area
  • Household members
  • Neighbors
  • Building reception, mailroom, concierge, leasing office, or property staff
  • Any delivery photograph, notice, or location shown in the carrier tracking information
  • The applicable shipping carrier where direct carrier assistance is available

Please contact us if the package cannot be located after completing these checks.

When contacting us, please provide:

  • Your order number
  • The tracking number
  • The delivery address
  • A description of the steps already taken to locate the package

We may request additional information reasonably necessary to review the delivery.

A carrier investigation, delivery-location verification, or other review may be required before a replacement, refund, or other resolution can be approved.

A carrier status of “Delivered” does not automatically determine the final outcome of a claim, but it may be considered together with the available delivery evidence.

Lost Packages

If a shipment is confirmed as lost in transit by the applicable shipping provider, Ralizant will review the circumstances and provide an appropriate resolution.

Depending on product availability and the circumstances of the shipment, the resolution may include:

  • A replacement
  • An approved refund
  • Another reasonable solution

A package is not considered confirmed lost solely because tracking has not updated for a short period.

Customers may be asked to cooperate with a reasonable carrier investigation before a lost-package claim is resolved.

Failed Delivery and Returned Packages

A package may be returned because of:

  • An incomplete or incorrect address
  • An unsuccessful delivery attempt
  • Failure to collect the package
  • Refusal of delivery
  • Carrier restrictions
  • Customs or destination-related issues
  • An invalid or undeliverable address

If a package is returned to us or to an applicable fulfillment provider, we will review the shipment and contact the customer when reasonably possible.

If a package is returned because of customer-provided incorrect information, refusal, or failure to receive or collect the package, we will contact the customer to discuss the available next steps.

Reshipment is not guaranteed and may depend on the package condition, product availability, destination, and applicable shipping arrangements.

We will not impose an unannounced reshipment charge. If a paid reshipment option becomes applicable, the cost and conditions will be disclosed to the customer before the reshipment is arranged.

Refusing delivery or instructing a carrier to return a package without prior authorization does not automatically qualify the order for a refund.

If a returned package is eligible for a refund, the refund will be handled according to our Return & Refund Policy.

Damaged Packages

If the outer package appears damaged at delivery, please retain the package, shipping label, internal packaging, and product until the issue has been reviewed.

Do not dispose of damaged packaging before contacting us, because the packaging may be needed for carrier or fulfillment review.

If safe and practical, take clear photographs of the package before opening it and additional photographs of the contents after opening.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what was ordered, contact us as soon as reasonably possible within the applicable 30-day return window.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the item
  • Photographs of the packaging where applicable
  • A photograph of the shipping label where applicable

Please retain the item and its original packaging until we have reviewed the issue and provided further instructions.

Do not wash, use, alter, repair, dispose of, or return the affected item before receiving instructions from Ralizant, unless doing so is reasonably necessary for safety.

Applicable return shipping, replacement, and refund arrangements are explained in our Return & Refund Policy.

Missing Items

If an item appears to be missing from a delivered package, please contact us with:

  • Your order number
  • A description of the missing item
  • Photographs of the package
  • A photograph of the shipping label where available
  • Information about the condition of the package when delivered

We may review the order record, package condition, shipment information, fulfillment records, product weight, and other relevant details before providing an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, approved refund, or another appropriate solution.

Order Changes and Cancellations

Customers should contact us as soon as possible if they need to request an order cancellation or modification.

Please include the order number and a clear description of the requested change.

We cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.

If an order cannot be canceled before shipment, the customer may request a return after delivery in accordance with our Return & Refund Policy.

Shipping Policy and Returns

Shipping questions and return eligibility are governed by separate but related policies.

This Shipping Policy explains processing, transit, tracking, delivery, and shipping-related issues.

Our Return & Refund Policy explains:

  • The 30-day return window
  • Return eligibility
  • Return authorization
  • Return shipping responsibility
  • Damaged, defective, or incorrect-item claims
  • Refund inspection and processing
  • Restocking fees
  • International returns

Ralizant does not charge a restocking fee for eligible returns.

For a standard return, customer-paid return shipping is the customer’s responsibility and is not a restocking fee.

Contact Information

For questions about order processing, shipping, delivery, tracking, address changes, delayed packages, or missing shipments, please contact us using the information below.

Store Name
Ralizant

Website
https://www.ralizant.com/

Email
hello@ralizant.com

Phone
+1 610-936-4052

Business and Contact Address
8 Burke Ave, Conshohocken, PA 19428, United States

This address is not a public retail store, showroom, warehouse open to the public, customer pickup location, or walk-in customer service center.

Customers must follow the authorization process stated in our Return & Refund Policy before mailing a return to this address.

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

For additional information, please review our Return & Refund Policy, Payment Policy, Privacy Policy, Terms of Service, Contact Us page, and Size Guide.